ACCESS THE PLATFORM

How to register

If you cannot access the platform, maybe you are not registered already. Do not hesitate to send an email to: help@wegrow-app.com and ask to be registered. The Customer Support representative will register you and let you know when you have access to the platform.

How to log in

You can quickly login via SSO by just one click in the “Click here” button.

If you don't have a login button. Click on "Login in by email" and type your email and password

How to log in on my phone

STEP 1: Navigate to web the browser on your phone

STEP 2: Bookmark the page on your phone

STEP 3: Click install!

STEP 4: You should now see the APP on your home screen and in your bookmarks

How to reset my password

I have a "Bad credentials" messege

Access the platform and click on your profile
At the bottom of the page should appear “Change my password?”
Type your old password in the “old password box”
Type your new password in the “New Password box”
The password should follow these criteria:

- Contains digit
- Contains lower case

-Contains upper case,
- Contains special character,
- Contains 8 characters or more.

6. Confirm your new password

7.Click on the “Save password” button to save it

Send a email to: help@wegrow-app.com

How to access the platform in the offline mode

No Internet? No worries!

-Simply activate your aeroplane mode on your smartphone. Just create a post and publish it later (send it to draft)

1 - Click on ”Create a post"

2 - Fill the form and then “save”

3 - Once you have a better connection, go back on home and find out your posts in your drafts to publish them

This option is only available for some clients. Please check your CSM first.

Colleagues from my region have logged in issue, how can I help them

Could you please send their email address to help@wegrow-app.com and if possible, detail the context (which browser used) and explain the problem they encountered.